This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes knowledge of

Relevant acts regulations procedures and industrial guidelines governing the removal of clients from the scene of the incident

Standards of cleanliness and serviceability of vehicles required by law and organisation policies and procedures

Road rules and laws applying to emergency vehicles in the state or territory

Client care and restraint during transportation

Methods of loading and unloading clients under lifethreatening conditions

Supervisory methods and techniques

Essential skills

It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes the ability to

Apply supervisory skills in relation to onroad ambulance operations

Promote implement and manage work attitudes and practices that reflect awareness of the importance of a range of aspects of sustainability

Supervise ambulance operations including communications transport and handling of clients in a variety of situations

Use communications equipment and systems

Use problem solving skills including

using available resources

analysing information

making decisions that ensure the effective supervision of onroad operations

Use oral communication skills language competence required to fulfil job roles as specified by the organisation including

asking questions

active listening

asking for clarification of information

negotiating solutions

liaising with other services

acknowledging and responding to a range of views

Use written communication skills literacy competence required to fulfil job roles as specified by organisation including

reading and understanding incident reports and case management materials

preparing reports for senior management

Use interpersonal skills including

working with and managing others

showing empathy with client and relatives

relating to persons from differing cultural social and religious backgrounds

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this competency unit

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Observation of performance in the work environment is preferableHowever where workplace observation is insufficient to demonstrate competence simulations andor case studies may be used as supporting evidence

Observation of performance in the work environment is preferable
However, where workplace observation is insufficient to demonstrate competence, simulations and/or case studies may be used as supporting evidence

Evidence of workplace performance over time must be obtained to inform a judgement of competence

Assessment must include evidence of competence in dealing with all situations outlined in Essential Skills section of this competency unit

Access and equity considerations

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on health of Aboriginal andor Torres Strait Islander clients and communities

Related units

This unit should be assessed in conjunction with the following competency unit

HLTAMBSCB Contribute to managing the scene of an emergency

HLTAMBSC503B Contribute to managing the scene of an emergency

Vehicles may include:

Equipment may include:

Transportation includes:

Legal requirements include:

Safe work practices are detailed in:

Communication equipment may include: